Shipping policy

Shipping Policy

Last updated: September 8, 2026

Thank you for choosing our DTF printing services. Please review the following Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed and prepared for shipment after payment has been successfully received and the order details and artwork have been confirmed.

Orders placed before our daily processing cutoff may be processed on the same business day when applicable.

Same-day shipping orders must be placed before 12:00 PM Pacific Time.

Orders placed after the cutoff time may be processed on the next business day.

Processing times may vary depending on order volume, product type, artwork requirements, and other circumstances.

2. Shipping Methods

Available shipping methods and estimated delivery times will be displayed at checkout when applicable.

Shipping times are estimates and are not guaranteed unless otherwise specifically stated.

Delivery times may be affected by:

Carrier delays
Weather conditions
Holidays
Incorrect or incomplete addresses
High shipping volume
Service interruptions
Other circumstances beyond our control

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your shipping information before completing your purchase.

We are not responsible for delays, additional shipping costs, or lost packages resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us immediately. We will make reasonable efforts to correct the address before the order is shipped, but changes cannot be guaranteed.

4. Shipping Confirmation and Tracking

Once your order has shipped, you may receive a shipping confirmation email containing tracking information when available.

Tracking information may take some time to update after the package has been accepted by the carrier.

5. Lost, Delayed, or Damaged Packages

Once an order has been shipped, delivery is handled by the selected shipping carrier.

If your package is delayed, lost, or damaged during transit, please contact us as soon as possible.

For damaged packages, please keep the original packaging and provide photos of the package and products if requested.

We will work with the shipping carrier when appropriate to help resolve the issue.

6. Incorrect or Returned Packages

If a package is returned to us because of an incorrect address, incomplete address, refused delivery, or failure to accept delivery, additional shipping charges may apply if the package needs to be shipped again.

Any refund for a returned package may be reduced by applicable shipping and handling costs.

7. Shipping to the United States

We currently offer shipping within the United States.

Shipping availability, costs, and estimated delivery times may vary depending on the destination and shipping method selected at checkout.

If you are located outside the United States and would like to place an order, please contact us before ordering to confirm whether international shipping is available.

8. Shipping Delays

We are not responsible for shipping delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, holidays, transportation disruptions, or other unforeseen events.

Estimated delivery dates are provided for convenience and should not be considered guaranteed delivery dates.