Return and Refund Policy

Last updated: September 8, 2026

Thank you for choosing our DTF printing services. Because many of our products are custom-made according to customer-provided artwork and specifications, please review the following Return and Refund Policy before placing your order.

1. Custom Orders

Most of our DTF printing products are custom-made based on the artwork, size, quantity, and specifications provided by the customer.

Because custom products are made specifically for each order, custom orders cannot be returned or exchanged simply because you change your mind, choose the wrong size, or no longer need the product.

Please carefully review your artwork, dimensions, quantities, and order details before submitting your order.

2. Order Cancellation

Orders may be canceled within 30 minutes after the order is placed, provided that production has not already started.

After 30 minutes, orders generally cannot be canceled or refunded, because production or preparation may have already begun.

If you need to cancel an order, please contact us as soon as possible by email or phone.

3. Incorrect Customer Information or Artwork

We are not responsible for errors caused by information or files submitted by the customer, including but not limited to:

• Incorrect artwork or design

• Incorrect dimensions or quantities

• Low-resolution artwork

• Incorrect colors

• Spelling or typographical errors

• Missing or incorrect elements in the artwork

• Incorrect shipping or delivery information provided by the customer

Please carefully check your files and order information before placing your order.

Our recommended artwork resolution is 300 DPI, and the maximum printable width is 22 inches.

4. Damaged, Defective, or Incorrect Orders

If you receive an order that is damaged, defective, incorrectly printed, or significantly different from the specifications confirmed in your order, please contact us within 7 days of delivery.

Please provide:

• Your order number

• A description of the problem

• Clear photos of the product

• Photos of the shipping package, if applicable

After reviewing the issue, we may offer a replacement, reprint, store credit, or refund, depending on the circumstances.

5. Printing Quality Issues

Minor variations in color, placement, or appearance may occur during the printing process and do not necessarily constitute a defect.

If there is a significant printing error or quality issue caused by us, please contact us within 7 days of delivery so we can review the order and determine the appropriate resolution.

6. Refunds

If your refund is approved, the refund will be issued to the original payment method.

Please allow your payment provider or financial institution additional time to process and post the refund to your account.

Shipping charges are generally non-refundable unless the refund is due to an error on our part.

7. Return Shipping

If a return is approved because of an error or defect caused by us, we will provide instructions regarding the return or replacement process.

Customers are generally responsible for return shipping costs when the return is not caused by an error on our part.

8. Non-Returnable Items

The following items are generally not eligible for return or exchange:

• Custom DTF transfers

• Custom-printed products

• Products made according to customer-provided artwork

• Products that have been used, washed, altered, or damaged by the customer

• Orders with customer-provided errors

9. Refused or Undeliverable Packages

If a package is returned to us because the customer provided an incorrect or incomplete shipping address, refused delivery, or failed to accept the package, additional shipping charges may apply if the order needs to be reshipped.

Refunds for undeliverable packages may be reduced by applicable shipping and handling costs.

10. How to Request a Refund or Report a Problem

Please contact us as soon as possible after receiving your order.

When contacting us, include your order number and a detailed description of the issue. Photos or other supporting information may be required.

Email: 1989dtfprint@gmail.com
Phone: 6263192825

We will review your request and respond as soon as reasonably possible.

11. Policy Changes

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated revision date.